Emergency Operations Center
Activation Levels
The Emergency Operations Center (EOC) serves a critical role in every phase of disaster response, from being the coordination hub during an incident to planning for and facilitating the stabilization of Community Lifelines, those fundamental public services in the community that enable all other aspects of a society. While on-scene operations are managed from an Incident Command Post (ICP), the EOC coordinates information, resource allocation, and support for responders in the field.
Emergency management professionals typically break down their responsibilities into four phases, which form a cycle of activities that take place before, during, and after a disaster.
This cycle applies to residents and businesses, too.
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Before a disaster strikes, PREPAREDNESS activities (planning, equipping, training, and exercising) get the community and responders ready for all types of hazards.
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During and immediately following a disaster, RESPONSE actions help protect lives and property and stabilize community lifelines.
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RECOVERY efforts focus on rebuilding after a disaster; that can take days to years, depending on the extent of the damage to the community. Really big disasters can create unemployment and heighten demand on social services, all while reducing tax revenue for local government. Successful recoveries depend upon well-prepared residents, resilient businesses, and properly insured properties.
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MITIGATION projects reduce risks and losses from future hazards – they may take place after a disaster during long-term recovery or while preparing for a hazard, but they are always intended to improve conditions and strengthen resilience before the next event.
Community Lifelines are the integrated network of assets, services, and capabilities that are used day-to-day to support the ongoing needs of society.
Multiple components and subcomponents make up each lifeline. During a disaster response, each of them must be assessed to determine their status, so the EOC IMT can support the rapid restoration of those disrupted. Permanent repairs take place during disaster recovery.